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Qualified sales enquiries answered within 10 minutes
63% of qualified enquiries received a response within the first 10 minutes, with CRM records created in a consistent format.
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Sales and CRMQualified sales enquiries answered within 10 minutes
Measured over 12 weeks, compared with a previous rate of 21%.63% of qualified enquiries received a response within the first 10 minutes, with CRM records created in a consistent format.
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Customer serviceReduction in average first-response time
Measured over 8 weeks across email and web-form requests, compared with a previous average of 34 minutes.Average first-response time fell from 34 to 20 minutes, while urgent requests moved into a dedicated oversight queue.
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Finance and documentsReduction in manual data-entry time per document
Measured over 10 weeks for recurring supplier invoices, compared with a previous average of 12 minutes.Average manual handling time per invoice fell from 12 to 5 minutes, with exceptions collected in a dedicated review queue.
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Observed outcome
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